Improve organizational performance today - with rapid enterprise 2.0 that your users will love and your IT department will thank you for

It’s really not hard nowadays to build a collaborative community but to build one that successfully scales within your corporate environment in terms of security, compliance and business process logic is another matter. Only StreetSmarts^® delivers a best in class solution that empowers your communities, share authoritative knowledge across the enterprise and with diverse stakeholder groups and even delivers your products and services in a whole new way. StreetSmarts^® is used for next generation ‘knowledge 2.0’ knowledge management initiatives such as sales effectiveness, channel enablement, training reinforcement and information management because of its robust product capabilities.

Knowledge Automation Enters a New Era

Forget broken promises from vendors, lengthy deployments and low user adoption - StreetSmarts^® allows you to create a unified knowledgebase that will improve organizational performance and deliver measurable business results in less than 90 days! StreetSmarts^® brings continuity to information stored across disparate business applications, corporate repositories as well as knowledge locked inside the heads of your subject matter experts. By tapping into this information rather than creating another silo, customers can automate knowledge sharing and collaboration across the enterprise while minding corporate governance, security and business rules. And unlike traditional SaaS vendors who leave you to yourself after the contract is signed, StreetSmarts^® provides value-added consulting at no charge, to show you how to implement unified knowledge sharing platforms in weeks - which will achieve tangible business results in 90 days and on an ongoing basis.

Don’t reinvent the wheel. Use what you have first

StreetSmarts^® taps into your existing knowledge and content silos instead of forcing you to create yet another one. This allows customers to quickly leverage information which might reside across applications like CRM, Content Management or ERP systems or other databases applications, Intranets or external sites.

And with StreetSmarts^® you can imbed this knowledge within your users’ favorite applications and hardware such as Outlook, CRM, browser, mobile etc so you can drive higher user adoption instead of forcing them to use yet another new system. Beyond that, utilize StreetSmarts^® strong web services APIs to integrate and synchronize with specialized business systems.

Go beyond just content to capture relevant and authoritative informal learning from the field

Releasing the value from content that is stored in across your content silos only solves half the problem. To deliver true organizational performance you need to create a comprehensive environment to seek and contribute knowledge from the front lines, whether those may be within a line of business, with suppliers or even your customers. StreetSmarts^® provides all your teams one place to go for the answers they need. It not only stores or references document-based information such as presentations, white papers and specifications but also captures questions and answers, informal know-how, tips, tricks and best practices. This requires a combination of capabilities such as search, knowledge management, expert directories, rating systems, business rules and security. But it is not enough to simply make knowledge available. It's also important to proactively capture what teams are learning in the field. This process is simple, unimposing and automated. Ideally, business events should be able to trigger responses, such as winning a large opportunity over a specific competitor. StreetSmarts^® is the solution to help captures ongoing experiences directly from the front lines.

Allow Knowledge to Grow and Self Manage - Keep it Relevant and Authoritative

You need to seek a solution that not only captures know-how but also automatically manages it as well. StreetSmart^®’s self-managing systems contains configurable business rules that allow your teams to constantly evaluate how knowledge and content is used, rated, and impacted by events. This allows the knowledge to be managed by exception, greatly reducing the burden on support teams to keep information fresh.
StreetSmarts^® provides the capabilities to track these and other important attributes of your enterprise intellectual capital, a full facility of reporting capabilities and workflow alerts that allow you to keep your finger on the pulse of knowledge and information that helps improve business outcomes.

Design with your users in mind

StreetSmarts^® was built from the ground up to address the specific needs of your sales, service, and support teams and all your knowledge workers. The solution is simple to use because it works the way your users work. Embed StreetSmarts^® into users’ tool of choice rather than forcing users to learn a new application. StreetSmarts^® can be embedded into a web browser, existing portals, business applications, email or mobile device. StreetSmarts^® goes beyond just providing interface options; it also provides a many ways to access to best practices and know-how, a must for distributed workforces with diverse user preferences. StreetSmarts^® allows users to search on-demand for knowledge and information, subscribe to communities of interest to see how communities are sharing knowledge and you can also push or publish knowledge and information to people via email and within their main business applications. These approaches and options make it easy for end users to get instant access to the know-how they need, whenever they need it and that adds up to higher user adoption.

Facilitate the question and answer process

We recognize that not all knowledge and information is stored in a system of record, so StreetSmarts® automates a question and answer capability, allowing users to seek answers to their questions without having to know who they must ask. Define your subject matter experts, their area of expertise and StreetSmarts^® automatically routes questions to the right experts. StreetSmarts^® also comes with pre-defined questions that can be altered by the company and sent out to appropriate specialists. StreetSmarts^® questions and answer facility allows you do define workflow and alerts so your experts do not becomes overwhelmed with questions and no question goes unanswered. Once addressed, these answers become content within StreetSmarts^® knowledgebase so you can begin to reduce those redundant questions.

Scale & Manage Solutions According to Changing Need

Big numbers, no problem. StreetSmarts^® has been supporting large multi-national customers with thousands of end users for over 6-years. The platform architecture is built to sustain thousands of concurrent users so you will not encounter performance issues. The administration module helps manage and automate the management of subscribers communities, content, business rules and security as well. And the declarative business rules engine provides an easy configuration facility that allows you to model the system to fit your company’s operating culture.

Ensure Flexible data and system security

StreetSmarts^® provides security capabilities that allow you to confidently open up your company’s intellectual capital to the workforce, suppliers and customers AND ensure the right information gets into only the right people’s hands. StreetSmarts^® allows you to disseminate knowledge and information based on three important dimensions: Users, content and time. Define access rights by role, group, team or even individual. Pair those definitions with content that can be secured by document as well as by the date or amount of time subscribers should have access to the information and you have the industry’s most comprehensive modeling tool for content and intellectual capital security.

Watch for Intelligent Reporting capabilities

With StreetSmarts^®, you can measure the intrinsic value of your company’s intellectual capital. Reveal usage patterns that can become your company’s next best practices. Enable your leaders to correlate usage with performance and effectiveness to facilitate coaching and mentoring across distributed workforces. The system also allows content contributors to monitor the use and effectiveness of their contributions and collect information of how high performing and low performing knowledge and information can be improved to further help user teams.

StreetSmarts^® draws on 6-years of product heritage to deliver a knowledge platform that combines the best of both worlds – Social Networking and knowledge sharing with enterprise ready capabilities that comply with your company’s requirements and standards. StreetSmarts^® unique approach can help your company to position its products and services in a whole new way and help improve organizational performance in less than 90 days. If you are serious about driving organizational performance and want to do it sooner rather than later, allow us to show you how.